Privacy Policy
Privacy Policy

Privacy Policy

Tenacity CX Privacy Statement

This Privacy Statement applies to Tenacity CX (ABN 65 615 242 469) and all related companies as defined under the Corporations Act 2001.

This Privacy Collection Statement explains how we collect information, including personal information, and how we maintain, use and disclose that information.

Protecting your Privacy

At Tenacity CX your privacy is important to us. We are committed to ensuring that your privacy is respected and maintained at all times.

This document provides some detail about your privacy rights along with our general rights and obligations in relation to the information we keep on record.

Information we collect about you

The type of information that we typically collect and hold will vary depending on our relationship with you. These relationships are generally categorised as:

  • Candidates - include all individuals who approach us, or who are engaged by us in the process of seeking or performing work with us or our clients.

  • Clients - include all individuals/companies who we deal with for the purpose of providing recruitment solutions and services for their business.

  • Referees - include all individuals who we contact in evaluating our candidates’ capabilities and suitability for employment.


We may also collect personal information from you if you contact us, for example by phone or email, and do not fall into one of the above categories.

If you are a candidate, we collect your personal information as reasonably necessary for us to determine your suitability for work with us or through us. The main types of personal information we collect about you as a candidate are:

  • your name and contact details, including your address, email address and phone numbers;

  • your date of birth;

  • your gender;

  • information in your cover letter, resume and application forms including your skills, qualifications, work history, references, goals and interests;

  • details of your work rights in Australia and other countries;

  • your tax file number and superannuation details;

  • information documenting your work history with or through us (including bank account details, salary, work performance information and salary sacrifice documents);

  • aptitude and psychological assessment results;

  • the results of police checks, working with children checks or other background checks;

  • medical reviews or assessments of you;

  • other information that you, your referees or our clients provide to us, including personal feedback and notes of our interactions with you and/or others in relation to your suitability for work with us or through us.

Sensitive information is a special category of personal information. It includes information or an opinion about your:

  • racial or ethnic origin;

  • political opinion;

  • membership of a political association or religious beliefs, affiliations or philosophical beliefs;

  • membership of a professional or trade association or membership of a trade union;

  • sexual preferences or practices;

  • criminal record;

  • health or disability (at any time); and

  • expressed wishes about the future provision of health services.

We do not actively seek to collect sensitive information unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the APPs. Sensitive information will, in most cases, only be disclosed with your consent.


If you are our client, we collect information that is reasonably necessary for us to provide the best recruitment solutions for you and your business needs.

The main types of information we collect about you as our client are:

  • Your contact details including your address and telephone numbers;

  • Details of your job title/description and organisational needs; and

  • Records of our interaction with you and confidential feedback you may give us regarding our candidates.


If you are a referee, we collect information that is reasonably necessary for us to determine a candidate’s suitability for work with us or through us.

The main types of information we collect about referees are:

  • your contact details including your address and telephone numbers; and

  • details of your job title/description; and

  • your confidential opinions about a candidate and their suitability for work with or through us

Who will be collecting your personal and sensitive information

Your personal and sensitive information will be collected by Tenacity CX for its own use and on behalf of other members of the Tenacity CX Group, who might require access to your personal and sensitive information in connection with its recruitment services. Each time you visit our web site statistical data is collected. This data is not linked to a particular person and does not provide us with any personal information.

How your information will be collected


Personal and sensitive information will be collected from you directly when you attend an interview with one of our staff members. At this time, you will complete our registration paperwork or any other information in connection with your application to us for registration.

Personal and sensitive information will also be collected when:

  • we receive any reference about you;

  • we receive results of inquiries that we might make with your former employers, work colleagues, professional associations or registration body;

  • we receive the results of your work rights status;

  • we receive the results of any competency or medical test;

  • we receive any complaint from or about you in the workplace;

  • we receive any information about a workplace accident in which you are involved;

  • we receive a response from a job advertisement – either written, verbal or email;

  • we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved; and

  • you provide us with any additional information about you.


If you are a client the ways in which we collect information about you are when:

  • we meet you or communicate with you in any way; or

  • when you provide your opinion or feedback regarding one of our candidates.


If you are a referee the ways in which we collect personal information about you are when:

  • a candidate provides us with your contact details and informs us that you have consented to such collection; and

  • when we take notes of our dealings with you including your opinions of the suitability of a candidate for work with or through us.


If you are a participant the ways in which we collect personal information about you are when you:

  • complete a survey or form requesting information from us;

  • either apply or are put forward for career transition services, career management services, change programs, coaching or other services provided by our Consulting Companies; or

  • otherwise provide us with personal information in person or via telephone, email, fax, post or other means, whether at our request or at your own initiative.

How we obtain your personal information

We obtain most of your personal information directly from you, for example:

  • when you access our site;

  • when you submit your resume to us; and

  • each time you communicate with a Tenacity CX (by phone, fax, email or in person).

We also collect some of your personal information from third parties including:

  • employment websites & apps;

  • reference checks with referees; and

  • networking with your peers

Why We Collect Your Personal Information

Tenacity CX collects personal information about you to carry out its business functions and fulfill its obligations to you, including in relation to:

  • determining if you are suitable for a position;

  • contacting you if a position becomes available that you may be interested in;

  • submitting your details to a client for a potential position;

  • notifying clients of your skills and availability for any future positions;

  • complying with government legislation (eg: we collect your tax file number to complying with taxation and superannuation requirements);

  • administration of payments to you, which may include the processing of sensitive information about you (eg: sick leave); and

  • marketing activity

  • inform you of work opportunities or other events such as training or information sessions

  • providing you with the opportunity to obtain benefits through direct marketing (however you will always be given an opt-out option in relation to further direct marketing).

In addition, Tenacity CX may occasionally be required by law to collect, use and disclose your personal information, for example in order to comply with the requirements of government departments for business data

Use and Disclosure of Your Personal Information

Your personal information may be disclosed to:

  • prospective employers or entities seeking to fulfil positions (this may also include your buy rate if Tenacity CX is operating under a preferred supplier agreement);

  • staff of the departments responsible for administering the processes described above;

  • third parties such as agency partners for the purpose of direct and indirect marketing;

  • partners or suppliers for the purpose of research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you; and

  • related bodies corporate and third parties for the administration and provision of selected benefits and services (eg: training and superannuation)

How does Tenacity CX protect the security of your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. We have a number of safety measures in place to protect your information. For example, your personal information is stored in secured offices and in computerised databases which require a log in and password to gain access.

Access to the database is only available to those who require such access. All staff are bound by a confidentiality agreement regarding company and customer information. Visitors to our premises are always accompanied by a member of staff for the duration of the visit.

We use secure methods to destroy or de-identify personal information as soon as the law permits and provided that the information is no longer needed by us. When you advise us that you are no longer looking for work opportunities and therefore do not wish to be registered with us, we will de-identify your data base record and destroy your personal information, unless you advise us otherwise or unless it is a requirement by law such as retained tax/wages information.

Changes to Our Privacy Policy

Tenacity CX may vary this Privacy Statement and the Tenacity CX Privacy Policy from time to time. The most current version of this Privacy Statement and the Tenacity CX Privacy Policy can be obtained by sending a request to

If you have any questions in relation to privacy or wish to make an access request or a privacy complaint, please contact the Privacy Officer Nick Walker(02) 9267 0984 during normal office hours 9.00am to 5.30pm Monday to Friday.