Our Story
Our Story

Our Story

At Tenacity CX we specialise in recruitment for Customer Experience and Contact Centre jobs as well as Customer Transformation projects across a wide range of industries.

With over 70 years’ combined experience connecting customer experience professionals with customer-centric organisations, our talent solutions are proven to be trusted, proactive and professional, giving our clients access to our superior network of talent and partnering with leading, reputable organisations to offer our job seekers diverse opportunities Australia wide. 

The types of jobs we recruit for include; Customer Service Consultant, Customer Service Officer, Sales Consultant, Retentions Consultant, Workforce Optimisation Analyst, Reporting Analyst, Real Time Analyst, Business Analyst, Workforce Planner, Forecasting Analyst, Workforce Planning Manager and through to more senior and executive level positions including Project Manager, Change Manager, Transformation Manager, Contact Centre Manager, Senior Manager, Contact Centre Operations Manager and Head of Contact Centres and many more on a permanent, temporary or contract basis. ​

​We types of jobs we recruit for in insurance include: Lodgement Consultant, Claims Officer, Claims Advisor, Case Manager, Claims Consultant, Claims Team Leader, Claims Manager, Head of Claims, Insurance Service Representative, Claims Assessor, Senior Claims Advisor and Senior Claims Executive.

Our History

Established in 2016, Tenacity CX founders Emma Holden and Nick Walker, first joined forces as work colleagues nearly a decade ago specialising in contact centre recruitment and through their unrivalled reputation and extensive network Tenacity CX was born. A niche, specialist brand with shared values of trust, customer-centricity and excellence. Our objective is to deliver a more personal and pro-active approach to customer experience and contact centre recruitment.

​Over my 25 years in the industry, I can say Tenacity CX is one of the best recruitment agencies I have ever worked with. We have an excellent relationship and their service is second to none!

Employer - Contact Centre Manager

​Tenacity invested time up front to understand our requirements and tailored assessment centres to meet our requirements. Equally they supported candidates throughout their assignment and maintained regular contact with the business to ensure requirements are met and ongoing performance outcomes were being achieved. A very professional and valued supplier.

Employer - Contact Centre Manager

​Emma is one of the most professional recruiters I have ever dealt with. Extremely helpful and guided me through a seamless successful 3 stage interview. Emma your organisation is really making an impact.

Job Seeker - Customer Service Specialist

Mary is one of the most efficient and proactive recruiters I've ever dealt with. Extremely professional and provides excellent advice and guidance with a genuine interest in supporting her clients. I can't recommend her highly enough.

Job Seeker - Business Development Manager

Emma is an absolute stand-out recruitment professional. She is efficient and highly organised and puts the needs of her customers and clients first. Emma's calm and proactive approach fills her clients with a great sense of ease and confidence.

Employer - Hr Manager - CX