At Tenacity CX we specialise in recruitment for Customer Experience and Contact Centre jobs as well as Customer Transformation projects across a wide range of industries.
With over 70 years’ combined experience connecting customer experience professionals with customer-centric organisations, our talent solutions are proven to be trusted, proactive and professional, giving our clients access to our superior network of talent and partnering with leading, reputable organisations to offer our job seekers diverse opportunities Australia wide.
The types of jobs we recruit for include; Customer Service Consultant, Customer Service Officer, Sales Consultant, Retentions Consultant, Workforce Optimisation Analyst, Reporting Analyst, Real Time Analyst, Business Analyst, Workforce Planner, Forecasting Analyst, Workforce Planning Manager and through to more senior and executive level positions including Project Manager, Change Manager, Transformation Manager, Contact Centre Manager, Senior Manager, Contact Centre Operations Manager and Head of Contact Centres and many more on a permanent, temporary or contract basis.
The types of jobs we recruit for in insurance include: Lodgement Consultant, Claims Officer, Claims Advisor, Case Manager, Claims Consultant, Claims Team Leader, Claims Manager, Head of Claims, Insurance Service Representative, Claims Assessor, Senior Claims Advisor and Senior Claims Executive.
Our History
Established in 2016, Tenacity CX founders Emma Holden and Nick Walker, first joined forces as work colleagues nearly a decade ago specialising in contact centre recruitment and through their unrivalled reputation and extensive network Tenacity CX was born. A niche, specialist brand with shared values of trust, customer-centricity and excellence. Our objective is to deliver a more personal and pro-active approach to customer experience and contact centre recruitment.