​A few years ago Walker Research came out with a study reporting that by 2020, customer experience (CX) standards would overtake price and all other factors to be the top brand differentiator. That...

​We often get calls from Contact Centre Agents or Customer Service Consultants looking for a change and wondering where their skills can take them. Contact centres are a growth industry and offer m...

​Whilst employees are your greatest asset, they are also one of the largest expenses incurred by any CX or Contact Centre business. Mary Sparrow, our Senior Account Manager knows all too well how e...

​As part of our 3rd Birthday, Tenacity CX hosted a celebratory Christmas party to thank all our valued clients and work colleagues for their continued support throughout the significant growth of o...

​The future of Australian Contact Centres is constantly evolving. For those who are driven by customer excellence there are a number of rewarding career paths on offer. Companies are becoming more...

Providing outstanding customer service is an essential ingredient for all our clients to ensure a positive customer experience and brand success. Therefore, employers are looking to hire customer f...

With the ever-increasing impact of employee attrition affecting businesses in the contact centre and CX space, it is important to keep your team feeling valued, challenged and engaged. Robyn Kiely,...

​Hiring managers review hundreds of resumes on a daily basis so it’s important to stand out from your competition when applying for your next contact centre job or jobs in customer experience or cu...