Blogs

​Anecdotal evidence suggests that knowledge workers are gradually returning to work. Just not full time. The most popular arrangements seem to be 1 to 3 days per week in the office with other shift...

​When we recently interviewed contact centre and CX leaders for our upcoming report into the future of work, several of them mentioned that they were losing more staff to sickness than to other ...

​Upcoming report based on interviews with senior CX leaders in Australia - pre-register to download ​After two years of constant disruption caused by the pandemic, people want to know what comes n...

​A few years ago Walker Research came out with a study reporting that by 2020, customer experience (CX) standards would overtake price and all other factors to be the top brand differentiator. That...

​We often get calls from Contact Centre Agents or Customer Service Consultants looking for a change and wondering where their skills can take them. Contact centres are a growth industry and offer m...

​Whilst employees are your greatest asset, they are also one of the largest expenses incurred by any CX or Contact Centre business. Mary Sparrow, our Senior Account Manager knows all too well how e...

​As part of our 3rd Birthday, Tenacity CX hosted a celebratory Christmas party to thank all our valued clients and work colleagues for their continued support throughout the significant growth of o...

​The future of Australian Contact Centres is constantly evolving. For those who are driven by customer excellence there are a number of rewarding career paths on offer. Companies are becoming more...

With the ever-increasing impact of employee attrition affecting businesses in the contact centre and CX space, it is important to keep your team feeling valued, challenged and engaged. Robyn Kiely,...

Providing outstanding customer service is an essential ingredient for all our clients to ensure a positive customer experience and brand success. Therefore, employers are looking to hire customer f...