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Tenacity CX
  • Home
  • About Us
    • Our Story
    • Our Specialisations
    • Meet the Team
    • Join the Team
  • Job Seekers
    • How We Help
    • Job Search
  • Employers
  • News/Blogs
  • Contact Us
  • Login
  • Register
  • Submit a vacancy
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Blogs

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Are we returning to the office?

by Tenacity CX

Social Post Blog   May 2022   Returning To Work

​Anecdotal evidence suggests that knowledge workers are gradually returning to work. Just not full time. The most popular arrangements seem to be 1 to 3 days per week in the office with other shift...

The Great Sickie and Other Job Market Trends

by Tenacity CX

Social Post Blog   Mar 2022   The Great Sickie

​When we recently interviewed contact centre and CX leaders for our upcoming report into the future of work, several of them mentioned that they were losing more staff to sickness than to other ...

The Future of Work and Hiring in the Contact Centre & CX Industry

by Tenacity CX

White Paper Blog 1 Image

​Upcoming report based on interviews with senior CX leaders in Australia - pre-register to download ​After two years of constant disruption caused by the pandemic, people want to know what comes n...

Customer Experience Industry Trends 2020

by Tenacity CX

Linkedin Header 01

​A few years ago Walker Research came out with a study reporting that by 2020, customer experience (CX) standards would overtake price and all other factors to be the top brand differentiator. That...

4 Career moves for a Contact Center Agent

by Tenacity CX

4 Career Moves For A Contact Centre Agent Alternate Image

​We often get calls from Contact Centre Agents or Customer Service Consultants looking for a change and wondering where their skills can take them. Contact centres are a growth industry and offer m...

4 Tips for Successfully Recruiting your CX & Contact Centre Teams

by Tenacity CX

4 Tips For Successfully Recruiting Cx And Contact Centre Teams

​Whilst employees are your greatest asset, they are also one of the largest expenses incurred by any CX or Contact Centre business. Mary Sparrow, our Senior Account Manager knows all too well how e...

Tenacity CX Client Christmas Celebration

by Tenacity CX

Blog Xmas Party 2 500 X 300 Compressed

​As part of our 3rd Birthday, Tenacity CX hosted a celebratory Christmas party to thank all our valued clients and work colleagues for their continued support throughout the significant growth of o...

Nick's insights on contact centres continually evolving career paths

by Tenacity CX

Contact Centre and CX career paths

​The future of Australian Contact Centres is constantly evolving. For those who are driven by customer excellence there are a number of rewarding career paths on offer. Companies are becoming more...

7 Proven ways to keep your top performers according to Robyn Kiely

by Tenacity CX

7 Proven Ways To Keep Your Top Performers Compressed 500 X 300

With the ever-increasing impact of employee attrition affecting businesses in the contact centre and CX space, it is important to keep your team feeling valued, challenged and engaged. Robyn Kiely,...

3 Guaranteed ways to stand out at your next CX job interview!

by Tenacity CX

3 Guaranteed Ways To Stand Out At Your Next Cx Interview Compressed 500 X 300

Providing outstanding customer service is an essential ingredient for all our clients to ensure a positive customer experience and brand success. Therefore, employers are looking to hire customer f...

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