CX Employers
Employers can rest assured that we are specialists in CX and Contact Centres recruitment and at Tenacity CX we aim to be an extension of your business. Our excellent reputation sets us apart from our competitors, not only for our extensive network of experienced talent but our ability to really get to know your business and company culture, ensuring we place talent whose professional career goals and personal values align with your brand.

Employers

Our goal is to connect talented customer service professionals with customer-centic organisations. As specialists in contact centre recruitment, CX and customer transformation projects, we aim to be an extension of your business.

Our excellent reputation sets us apart from our competitors, not only for our extensive network of experienced talent but our ability to really get to know your business and company culture, ensuring we place talent whose professional career goals and personal values align with your brand. We believe in quality and all the candidates we submit have been thoroughly screened, interviewed and assessed to completely meet the requirements of the job role being recruited.

We use a combination of strategies to attract top talent including;

  • Our extensive industry network (professional and personal)

  • Candidate referrals

  • Our advanced, interactive database

  • Multiple social media platforms

  • Comprehensive advertising strategies

  • Our value add industry networking events and training sessions

Our rates are highly competitive and our free replacement guarantee* ensures peace of mind for your business.

* Contact us for our full Terms of Business.

The additional value we can add to your CX Strategy:

Executive Search across all three sectors

  • Senior, Specialist, Technical or Executive placements

  • Project Managers, Change Managers, Business Analysts &Project Trainers

  • Retained Assignments

  • Management Consultants, Senior Operational Roles, Customer Experience and Leadership Roles

Assessment Centre

  • We provide volume Assessment Centre design and delivery. Enabling you to assess and compare a group of candidates across a range of competencies to ensure your talent selection is perfectly matched to your organizational needs.

Job description compilation

  • We can assist in compiling Job Descriptions for various positions within your organisation, thus ensuring a professional look and feel for your brand. Enabling new employees know exactly what their position will entail.

Onboarding

  • We can assist your leaders with onboarding procedures and advice to ensure your new recruits get off to positive start.

Contract advice

  • We can provide assistance with construction of employee contracts, inclusions, layout and design.

Networking events

  • We regularly run networking events for both clients and candidates to add value and make connections between like-minded individuals.

Submit a vacancy

​Over my 25 years in the industry, I can say Tenacity CX is one of the best recruitment agencies I have ever worked with. We have an excellent relationship and their service is second to none!

Employer - Contact Centre Manager

​Professional, proactive, consultative & work well with our business. Really understands our roles and takes the time to deliver quality candidates.

Employer - Contact Centre Manager

​Tenacity invested time up front to understand our requirements and tailored assessment centres to meet our requirements. Equally they supported candidates throughout their assignment and maintained regular contact with the business to ensure requirements are met and ongoing performance outcomes were being achieved. A very professional and valued supplier.

Employer - Contact Centre Manager

​We found the Tenacity team very responsive to our needs and always met timelines and headcount numbers sought for each assignment. Tenacity were always engaged and had a very good understanding of our team culture and job role and thus provided candidates that were aligned to our requirements and thus would be successful in our environment.

Employer - Contact Centre Manager

​Emma is one of the most professional recruiters I have ever dealt with. Extremely helpful and guided me through a seamless successful 3 stage interview. Emma your organisation is really making an impact.

Job Seeker - Customer Service Specialist