Employers

Our goal is to connect talented customer service professionals with customer-centic organisations. As specialists in contact centre recruitment, CX and customer transformation projects, we aim to be an extension of your business.

Our excellent reputation sets us apart from our competitors, not only for our extensive network of experienced talent but our ability to really get to know your business and company culture, ensuring we place talent whose professional career goals and personal values align with your brand. We believe in quality and all the candidates we submit have been thoroughly screened, interviewed and assessed to completely meet the requirements of the job role being recruited.

We use a combination of strategies to attract top talent including;

Our extensive industry network (professional and personal)
Candidate referrals
Our advanced, interactive database
Multiple social media platforms
Comprehensive advertising strategies
Our value add industry networking events and training sessions

Our rates are highly competitive and our free replacement guarantee* ensures peace of mind for your business.

* Contact us for our full Terms of Business.

The additional value we can add to your CX Strategy:

Executive Search across all three sectors

Senior, Specialist, Technical or Executive placements
Project Managers, Change Managers, Business Analysts &Project Trainers
Retained Assignments
Management Consultants, Senior Operational Roles, Customer Experience and Leadership Roles

Assessment Centre

We provide volume Assessment Centre design and delivery. Enabling you to assess and compare a group of candidates across a range of competencies to ensure your talent selection is perfectly matched to your organizational needs.

Job description compilation

We can assist in compiling Job Descriptions for various positions within your organisation, thus ensuring a professional look and feel for your brand. Enabling new employees know exactly what their position will entail.

Onboarding

We can assist your leaders with onboarding procedures and advice to ensure your new recruits get off to positive start.

Contract advice

We can provide assistance with construction of employee contracts, inclusions, layout and design.

Networking events

We regularly run networking events for both clients and candidates to add value and make connections between like-minded individuals.

Submit a vacancy

Over my 25 years in the industry, I can say Tenacity CX is one of the best recruitment agencies I have ever worked with. We have an excellent relationship and their service is second to none!

Employer - Contact Centre Manager

Great experience all round. I would highly recommend working with Tenacity CX as both a hiring manager and a candidate.

Employer - Operations Manager - Contact Centre

Exceptional service and speed when placing candidates for our organisation. Nick is great and always contactable and approachable and really helped me through the recruitment process.

Employer - HR Manager - Customer Experience

I couldn’t have been happier with the services provided by Tenacity CX. From taking the initial brief to the successful appointment of our preferred candidate, their professional, responsive approach to the assignment was faultless.

Employer - HR Manager CX

Emma is an absolute stand-out recruitment professional. She is efficient and highly organised and puts the needs of her customers and clients first. Emma's calm and proactive approach fills her clients with a great sense of ease and confidence.

Employer - Hr Manager - CX