Job description
This Global Trading Company have a newly created Workforce Planner opportunity in their business, responsible for all aspects of WFP in their contact centre (with a total of 90 frontline staff).Reporting into a Head Of Client Services, you will be a forward thinker with a highly analytical mindset & drive to maximise the operational performance.
The role:
- Newly created role with the opportunity to build out processes from scratch
- Workforce Planning spans Short Term & Long Term Forecasting, Scheduling, Real Time Analytics & Stakeholder management
- Recognising scheduling/demand challenges and making recommendations as necessary
- Collation and delivery of reports to the business
To be successful in the role you will need the following skills & attributes:
- MUST have proven experience as a Workforce Planner within a contact centre
- Advanced Microsoft Excel skills
- Advanced use of WFP technology
- Excellent knowledge of Contact Centre Systems and Processes
- Strong reporting capabilities
- Drive implementation of key initiatives through effective communication and influencing techniques with stakeholders
Expired job
