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Workforce Planner

Job title: Workforce Planner
Location: Sydney, New South Wales
Industry: Contact Centre Customer Transformation Customer Experience
Salary: $80k-$90k+super
Reference: 776951
Contact name: Susan Chand
Contact email: susan@tenacitycx.com.au

Job description

As the Workforce Planner you will be a forward thinker with a highly analytical mindset & drive to maximise the operational performance of the National Contact Centre. You will ensure that the contact centre processes are managed in a systematic and co-ordinated manner using Best in Class methodology.

The role:
  • Newly created role working as part of the Contact Centre Leadership Team reporting to the Head of the Customer Contact Centre
  • Workforce Planning spans Scheduling, Real Time Analytics, Stakeholder management & Real Time Management
  • Recognising scheduling/demand challenges and making recommendations as necessary
  • Collation and delivery of reports to the business
  
To be successful in the role you will need the following skills & attributes:
  • MUST have proven experience as a Workforce Planner within a contact centre
  • Advanced Microsoft Excel skills
  • Advanced use of WFP technology
  • Excellent knowledge of Contact Centre Systems and Processes
  • Strong reporting capabilities
  • Drive implementation of key initiatives through effective communication and influencing techniques with stakeholders
We are interviewing immediately – Do not miss this fantastic opportunity!! Apply today with a copy of your resume in Word. Apply for this job