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Multiple Inbound Customer Service roles-LUX brand, Mandarin OR English speakers

Job title: Multiple Inbound Customer Service roles-LUX brand, Mandarin OR English speakers
Location: Sydney
Industry: Contact Centre Customer Experience
Salary: $30-$35/hr+super+penalties+generous bonus
Reference: VCMANEN
Contact name: Susan Chand
Contact email: susan@tenacitycx.com.au

Job description

Multiple roles available from Brand Ambassador to Senior Brand Ambassador - depending on experience.
  
Tenacity CX have partnered with a Global Company who are seeking Customer Service Brand Ambassadors to work within a new division of their call centre based in the office headquarters in Pyrmont.
  
You will work as part of a dedicated team to support this high end luxury jewellery & watch brand - providing an exceptional level of customer support via phone, email, chat and social networks.

  
About the role:
  • Take enquiries via phone/email, web chat and social media 
  • After-sales support and maintenance advice
  • Complaints handling

About the company:
  • A global business with over 5 contact centres located around the world
  • Over 130 staff located in their office in Pyrmont
  • Recently celebrated their 30 year anniversary
  
About you
  • You MUST have strong customer service experience 
  • Experience in a contact centre/e-commerce style business or high end luxury retail store
  • You must have strong written & verbal communication skills, communicating confidently in either English OR Mandarin
  • A desire to deliver the best customer service experience
  • Service & sales oriented - flexible & a team player 
  • Competent with technology and with a demonstrated ability to learn new things
  
This is a full time permanent role, working 38 hours a week across a rotating roster. Primary hours of operation are Monday-Saturday 10am-7pm with a Sunday on a needs basis. Great penalties apply!!

Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job