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Inbound Sales and Service Consultant

Job title: Inbound Sales and Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 195145
Contact email: robyn@tenacitycx.com.au

Job description

Tenacity CX have partnered with one of Australia’s premium not-for-profit health insurers and we are on the hunt for a Sales and Service Consultant!
Join a fun thriving Parramatta based team who are committed to investing in the health and happiness of both their members and their people.

Do you have previous sales and service contact centre experience? Are you seeking a new opportunity? We want to hear from you!!


Whats in it for you:
 
  • Competitive salary + 18% shift loading + bonus + fantastic benefits
  • Modern office environment accompanied by a fun, thriving working culture
  • Hybrid WFH flexibility 
  • Work with a supportive and engaging leadership team that will provide on-going development and coaching
  • Discounts on health & additional insurance products
  • Study assistance provided

Skills & attributes required:
  • Previous experience in Insurance/ Banking/ Finance is a highly desirable
  • Demonstrated inbound & outbound phone-based experience
  • Ability to have consultative conversations and build strong relationships
  • Excellent communication skills both written and verbal
  • Ability to understand complex policies and navigate multiple systems 
  • Effective questioning & active listening skills are essential
  • A positive attitude and a strong customer focus are key!

Responsibilities:
 
  • Manage all customer enquiries via inbound telephone calls relating to health insurance products 
  • Handling all new member enquiries and membership applications
  • Provide a personal and informed customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • Communicating and answering enquiries in a clear non-technical manner 
This is a full-time permanent contract working on a set rotating roster Monday – Friday 8am - 8pm

Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job

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