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Inbound Member Service Specialist

Job title: Inbound Member Service Specialist
Location: Sydney
Industry: Contact Centre
Reference: 6973987
Contact name: Robyn Kiely

Job description

Kickstart your customer service career within the Insurance sector.
Multiple Inbound Member Service Specialist Opportunities to join a fun, supportive & thriving team working with a leading member run Australian Insurance provider based in Sydney CBD.

Your Role:
You will be working as part of the Member Services department, where you will be providing the highest level of customer service and experience to existing members regarding insurance enquires via phone and email.
  • Acting as the key point of contact managing inbound calls and emails from existing members
  • Handle general enquires including policy details and amendments
  • Provide an exceptional member experience with each and every call
  • Have consultative conversations providing them with accurate and timely information on products and services
  • Work towards weekly KPI’s and maintain an updated database

What's in it for you:
  • Work for a Premium Brand that truly value their people!!
  • Permanent Opportunity - 65,000 inclusive of super + annual bonus
  • Work with a supportive and engaging leadership team
  • State of the art offices based in Sydney CBD 
  • WFH flexibility
  • A large organisation offering exciting career pathways
  • Discounts on health insurance and more
Skills & attributes required:
  • A customer centric approach and a "Can Do" attitude
  • Previous experience in Insurance/ Banking/ Finance is a highly desirable but not essential or a strong customer centric background within retail and hospitality is also highly regarded and considered
  • Ability to have consultative conversations and build strong relationships
  • Excellent communication skills both written and verbal
  • Ability to understand complex policies and navigate multiple systems at once
  • Effective questioning & active listening skills are essential
This is a full-time Monday - Friday role working on a rotating roster between 8am - 8pm.

Please note: 
This role requires Full Working Rights and all successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button below - We are interviewing immediately!!! Apply for this job

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