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Inbound Customer Service Specialist - Korean & Japanese speaking

Job title: Inbound Customer Service Specialist - Korean & Japanese speaking
Location: Sydney
Industry: Contact Centre
Reference: 1170212

Job description

TenacityCX have partnered with a leading Airline provider & we are seeking Korean and Japanese speaking Customer Service Specialists to join their Global Contact Centre based in Darling Harbour. 

You will be supporting & assisting customers through every step of their journey. Handling inbound enquires & reservations, booking flights, managing flight changes and providing after sales service and support to loyalty programme customers. Always working to find best solution in a timely manner via phone/email, web chat & social media 
As a leading airline loyalty program the service you provide to their most valued customers is key to success.

What we are we looking for? 
  • Passionate customer service specialist who loves helping and delivering the best outcome for their customers 
  • Demonstrated customer service experience (retail and hospitality experience is highly regarded)
  • Fluent in Korean or Japanese (both written and verbal)
  • A strong understanding of English (both written and verbal) to complete training requirements and internal communications
  • Tech savvy and capable of picking up new systems efficiently and effectively 
  • A team player who enjoys working in a collaborative business
  • Full working rights and able to work the required full time hours on a long term basis - No WHV 
Whats in it for you?

  • An opportunity to kickstart your corporate travel career
  • Hybrid WFH available post the successful completion of training 
  • You will be recognised & rewarded with a monthly bonus + yearly retention bonus
  • Paid day off for your Birthday + staff travel benefits and discount
  • Full comprehensive training program that will set you up for success
  • Be part of our multicultural team working in a fun, supportive environment
  • Located Darling Harbour, access via Lightrail & 15 minute walk to Town Hall station

Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job

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