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Inbound Customer Service Consultant - Parramatta

Job title: Inbound Customer Service Consultant - Parramatta
Location: Sydney
Industry: Contact Centre
Reference: 2277253
Contact name: Mary Sparrow
Contact email:

Job description

Join one of Australia’s largest not-for-profit health insurers and have multiple opportunities for Customer Service Superstars!! Join a fun, social team who are committed to investing in the health and happiness of both their members and their people.

Duties Include:
  • Managing customer enquiries via inbound telephone calls relating to members funds
  • Provide a personal and sincere customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • Work towards set KPI's and targets
  • Managing and updating client records
  • Promote products and services
Skills & attributes required:
  • Demonstrated outstanding customer service experience
  • To meet and exceed each clients expectations; serving them through inbound phone calls
  • Excellent written and verbal communication skills
  • Analytical and problem-solving skills whilst working under pressure
  • Ability to work well and collaborate with a team to achieve targets
What's in it for you?
  • Attractive salary + shift loading + amazing benefits
  • Permanent and contract opportunities available 
  • Modern office environment with excellent facilities
  • Full training & development opportunities to progress your career 
  • Supportive leadership and study assistance provided
  • Discounts on health and other insurances
  • Paid parental leave
This is a full-time permanent role working on a rotating roster Monday – Friday 8am - 8pm!!!

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!!
Expired job
Expired job

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