Job description
Tenacity CX have proudly partnered with a leading Australian Insurance provider located in Sydney CBD & we are seeking customer focused Superstars to join their thriving team.Working as part of the Member Services department, where you will be providing high-level customer service to existing members regarding health insurance enquiries via phone and email.
The Role:
- Manage inbound calls and emails from existing members
- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every call
- Work towards weekly KPI’s and maintain an updated database
- Work for a Premium Brand that truly value their people
- Join a fun, inclusive and social work culture
- Permanent Opportunity - 70,000 inclusive of super + annual bonus
- Hybrid WFH flexibility
- Work with a supportive and engaging leadership team who truly promote your ongoing development
- State of the art offices based in Sydney CBD, minutes walk from public transport
- Discounts on health insurance and more
Skills & attributes required:
- Previous experience in Insurance/ Banking/ Finance is a highly desirable but not essential
- Demonstrated inbound customer service experience
- Ability to have consultative conversations and build strong relationships
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning & active listening skills are essential
- A can-do positive attitude and a strong customer focus is key!
This is a full-time permanent opportunity working business hours Monday - Friday offering hybrid wfh flexibility
To apply, please click on the application button and attach your resume in Word Format - We are interviewing immediately!!!
Expired job
