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Inbound Customer Service and Retention - Multiple positions

Job title: Inbound Customer Service and Retention - Multiple positions
Location: Sydney
Industry: Contact Centre
Reference: 240253
Contact email:

Job description

We are looking for experienced Customer Service and Retention Consultants to join a high performing and social team on a permanent basis. This is a great opportunity for driven individuals, who want to grow and develop a career in a professional yet fun environment!

 What's in it for you:
  • $62k-$65k + Super + incentives + career progression!
  • Be part of a high performing & dynamic team with a fantastic buzzing work culture
  • Highly supportive management and leadership team who provide feedback and advice on the progression of your career.
  • A modern vibrant open plan office minutes from the hustle and bustle of Sydney CBD
  • Work for a large global business with a fantastic reputation 
Duties include:
  • Manage inbound calls regarding Insurance policy enquiries.
  • Speak to existing Customers regarding amendments and quotes.
  • Have consultative conversations with clients regarding all their Insurance needs.
  • Contribute and add value to the customer experience - providing exceptional service in each call
What we are looking for:
  • Previous Contact Centre or Customer experience including Retail and Hospo 
  • A confident, friendly & outgoing personality is a must!!
  • Strong communication skills both verbally and written
  • Self-motivated with a positive can-do attitude - We can teach you the rest!
  • A consultative approach to customer service
Please note: This role requires full working rights and all successful candidates will be subject to background and bankruptcy checks. 

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry - so do not miss this opportunity we are interviewing immediately. To apply, please click on the application button and attach your resume as a word document. Apply for this job

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