Job description
Customer Service Representatives - Account Management- Aviation Industry – work for an elite brand
- Customer Service role - No sales!
- Based in Mascot – hybrid role after successful training
- 5 roles available to start Wed 16 August 2023
- 9-month contract
- FT business hours, Monday to Friday – NO WEEKENDS
- $35.80 per hour plus 11% super - temp
This prestigious aviation brand welcomes you to apply for one of 5 roles on their customer service team. The purpose of this project is to make outbound calls to existing business customers regarding the amazing benefits available when using their business rewards program to book flights.
You do not need to sell anything. The brand and benefits will speak for themselves.
Your role is purely to educate and reinforce the strength of the brand. Your performance will be measured on outbound call volume and Quality Assurance.
What’s in it for you?
- The opportunity to proudly work for an Australian brand that enables peoples travel dreams come true
- Opportunity to apply for internal roles as they arise
- Join a small and genuinely cohesive team – great culture
- Hybrid work environment after successful training, 3 days in the office and 2 days at home
- Work-life balance – working business hours and no weekends
- ZERO sales targets
- Structured 2 weeks of training on product, systems and customer service
- Previous outbound calling is highly desired
- Experience dealing with a client portfolio on a call rotation will put you in good stead for this role
- Experience with Salesforce and Excel is beneficial, or the ability to pick up new systems quickly and well
- Impeccable verbal and written communication skills
- A strong desire to pick up the phone – with confidence, and LOVE talking to people
- Ability to pick up on buying signals and recommend elements of the product
- Truly enjoy receiving coaching feedback and improving your natural ability to have long and mutually beneficial conversations
- Great attitude, sense of humour and a great team player
Please note: All successful candidates will be subject to an Aviation Check (Includes police and employment check).
Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social teams who are committed to investing in the health and happiness of both their members and their people.
Expired job