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Customer Service Consultants - Multiple Positions!

Job title: Customer Service Consultants - Multiple Positions!
Location: Sydney
Industry: Contact Centre
Reference: 31258
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

As a partner with a BIG4BANK we have multiple permanent and temporary contract opportunities working as an Inbound Customer Service Consultant in a contact centre environment. We are looking for well-presented, professional and experienced customer service individuals who are looking to progress their career in the world of banking.

What's in it for you?
  • Sydney CBD location, close to public transport
  • Work for a leading banking organisation who truly value their people
  • Full paid training with industry specialists
  • Monday to Friday rotating roster between 8am and 8pm
  • $55k - $60k + Super + Benefits + Career Progression!!
  • Excellent Facilities plus a social and inclusive company culture!!
Role duties Include:
  • Handling inbound calls from customers and assisting with general retail banking enquiries
  • Identifying customer needs and providing tailored solutions to ensure you deliver an exceptional customer service experience
  • Working in a structured, fast-paced, team environment
  • Following guidelines and procedures to meet compliance requirements   
Skills & attributes required:
  • Previous contact centre experience
  • Previous experience in financial services or banking - Highly desirable 
  • Excellent communication skills both written and verbal
  • A quick learner with a positive 'can-do' attitude is a must!
  • Ability to follow processes and work towards KPI's  
  • Ability to work well in a team environment 

Please note: All successful candidates will be subject to a full criminal history check, bankruptcy check and work rights check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately.
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