Job description
Customer Experience Consultants- Multiple roles available – various teams
- Based in North Ryde – free parking
- Training Induction starts Monday 1 August, 2022
- FT, 6-month contract with potential to go perm!
- $30 p/hr + super + penalty rates, 38hrs pw
- 4 weeks of structured inhouse-training
- No Weekends - No KPI’s - No sales targets
- Call Centre hours open 6am - 7pm Mon to Fri - rotating rosters
- Support healthcare customers to live independently in their homes by providing medical supplies designed to assist them as part of their care plans.
- Attend to the needs of tradespersons that require specialist gear to seamlessly do their roles.
- The next call could be from a University, hospital or laboratory requiring a bulk order of medical equipment for their work space.
- Have doctors referrals where patients need specific items to recover
- Answer queries around invoices
- Full-time hours in the office for the duration of training
- That have or are studying in the areas of nursing, business or chemistry
- Have solid customer service experience that would love to transition from retail to contact centre work.
- First job seekers welcomed – we are looking for candidates with vibrant personalities with exceptional written and verbal communication skills. You bring that, we can teach the rest
- Manage all inbound customer inquiries to final resolution via multiple channels
- Educate the customer on the digital / self-serve options available to them
- Update and maintain records of customer interactions and transactions
- Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
- NO sales targets or endless KPI’s – just focus on quality
- State of the art Cloud based systems and a laptop
- Fantastic development and training opportunities
- Clear career paths
- Opportunity to progress to perm
- Minute’s walk from train station & FREE on-site parking
- A fabulous, inclusive culture and vibrant teams
- A NEW recognition program rewarding customer excellence
- A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria
Expired job