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Customer Service Consultants

Job title: Customer Service Consultants
Location: Sydney
Industry: Contact Centre
Reference: 91716400
Contact name: Mardi
Contact email: mardi@tenacitycx.com.au

Job description

Customer Experience Consultants
  • Multiple roles available – various teams
  • Based in North Ryde – free parking
  • Training Induction starts Monday 1 August, 2022
  • FT, 6-month contract with potential to go perm!
  • $30 p/hr + super + penalty rates, 38hrs pw
  • 4 weeks of structured inhouse-training
  • No Weekends - No KPI’s - No sales targets
  • Call Centre hours open 6am - 7pm Mon to Fri - rotating rosters
 About the roles available:
  • Support healthcare customers to live independently in their homes by providing medical supplies designed to assist them as part of their care plans.
  • Attend to the needs of tradespersons that require specialist gear to seamlessly do their roles.
  • The next call could be from a University, hospital or laboratory requiring a bulk order of medical equipment for their work space.
  • Have doctors referrals where patients need specific items to recover
  • Answer queries around invoices
  This is a great role for a candidate that can work:
  • Full-time hours in the office for the duration of training
  • That have or are studying in the areas of nursing, business or chemistry
  • Have solid customer service experience that would love to transition from retail to contact centre work.
  • First job seekers welcomed – we are looking for candidates with vibrant personalities with exceptional written and verbal communication skills. You bring that, we can teach the rest
  Key Responsibilities:
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Educate the customer on the digital / self-serve options available to them
  • Update and maintain records of customer interactions and transactions 
  • Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
 What’s in it for you:
  • NO sales targets or endless KPI’s – just focus on quality
  • State of the art Cloud based systems and a laptop
  • Fantastic development and training opportunities
  • Clear career paths
  • Opportunity to progress to perm
  • Minute’s walk from train station & FREE on-site parking
  • A fabulous, inclusive culture and vibrant teams
  • A NEW recognition program rewarding customer excellence
  • A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria
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