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Customer Service Consultant - Banking

Job title: Customer Service Consultant - Banking
Location: Sydney
Industry: Contact Centre
Salary: Contract commencing the 6th of June
Reference: 3192476
Contact name: Robyn Kiely
Contact email: robyn@tenacitycx.com.au

Job description

Customer Service Agent | Banking | Sydney 

  
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s leading digital Banks. Due to continued growth, we are looking for an experienced Customer Service Specialist to join their growing team based in Sydney CBD. 

What’s in it for you: 
  • Stunning offices in the heart of the CBD
  • Work from home flexibility
  • Growing business with genuine career prospects!
  • Customer-centric and supportive team-based environment
  • Competitive Salary + Super + Benefits
  • Contract commencing the 6th of June
Role Responsibilities: 
  • Inbound customer service calls regarding home loan products and services
  • Manage incoming emails and web chat platforms
  • Review and access customer documents for applications 
  • Use active listening skills to efficiently problem solve and find solutions
  • Provide a personal and informed customer service experience on every call
What we look for:
  • 2 years inbound customer service contact centre experience 
  • Previous retail or phone-based banking experience is highly desirable 
  • Highly organised with strong administration and multi-tasking skills 
  • Ability to learn quickly and adapt to change
  • A strong work ethic, reliability, and a can-do attitude!
Please note: This is a full-time contract, full working rights are required. The successful applicant will be subject to a full criminal history and bankruptcy check. 

To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!! Apply for this job