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Customer Service and Administration - BIG4BANK

Job title: Customer Service and Administration - BIG4BANK
Location: Sydney
Industry: Contact Centre
Reference: 34718754
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

As a partner with a BIG4BANK we have multiple contract opportunities in Customer Service and Administration. We are looking for well presented, professional and experienced individuals who are looking to progress their career in the world of banking.

What's in it for you?
  • Modern Office Environment with excellent facilities
  • Work for a BIG4BANK who value their people
  • Full Paid Training with industry specialists - Graduates please apply!!!
  • Part-time 20 - 30 hours including weekend shifts
  • $30 Per Hour + Super
  • Work from home option post training
  • 6-12 month contracts available 
Skills & attributes required:
  • 1-2 years Contact Centre experience or face to face customer service experience 
  • Previous financial services experience is highly desirable 
  • Excellent communication skills both written and verbal
  • A quick learner with a positive 'can-do' attitude is a must!
  • Ability to follow processes and work towards KPI's  
  • Ability to work well in a team environment 
Role duties Include:
  • Managing customer inquiries via inbound/outbound telephone calls relating to a variety of Banking products
  • Providing an exceptional customer experience in every interaction
  • Identifying customer needs through effective questioning & active listening skills
  • Manage general administration and processing duties across various banking departments 
  • Scanning, collating documents and data entry 

Please note: All successful candidates will be subject to a full criminal history check, bankruptcy check and work rights check.

Do not miss this unique opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job