Job description
Tenacity CX specialises in Contact Centre and Customer Experience recruitment and consulting. As such, we are currently sourcing for a talented Contact Centre Manager, to manage day to day customer service operations and support functions.This is a fantastic opportunity for a seasoned Contact Centre Manager, who is a hands on people leader - heading up a specialised team of service professionals in the CBD location.
To be successful in the role you will need the following skills and attributes:
- At least 5 years experience in a contact centre leadership role
- Recruitment, on-boarding and training of new team members
- Stakeholder engagement, across various internal key stakeholders and also external client management
- Sound day to day contact centre operational experience
- Leading teams to success, through coaching, mentoring and engagement
- Demonstrated experience of high standards of customer service and the associated metrics to achieve grade of service
- Proven experience designing process improvements and having a continuous improvement mindset
- Strong people leadership skills
What’s in it for you?
- Be part of a non for profit who puts their member first
- Utilise your skills and experience to maintain and grow the contact centre
- A blended 50/50 split WFH & in office
- Sydney CBD location
- Supportive management team
Expired job
