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Collections Consultant - Permanent

Job title: Collections Consultant - Permanent
Location: Melbourne
Industry: Contact Centre
Reference: 823781

Job description

  • Job security working for an essential service
  • Work from home / State of the art offices, based in Richmond office
  • Fun and vibrant team culture, career progression opportunities
  • Permanent full-time role, competitive salary + super + bonus
  
Is the above ticking your boxes? Well, if you answered yes… you’ll love this opportunity!  
  
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a leading Energy provider, who are looking for passionate, customer focussed sales experts!
  
As a Collections Consultant, you will liaise with customers over the phone regarding their billing and payment enquiries for their essential gas and electricity services. Working in a contact centre environment, you will be responsible for building rapport and actively listening to your customer in order to identify their needs and tailor the best solution for them.  Utilise your natural people skills, empathy and negotiation skills and enjoy being rewarded and recognised in this fun, positive and supportive team!
  
To be successful in this role, you will need:
  • Previous experience working in a customer service role, either face to face or within a contact centre environment
  • Previous experience in collections, highly regarded, but not essential
  • Strong problem solving and negotiation skills
  • Ability to empathise and understand customer needs
  • Strong rapport building and interpersonal skills
  • Excellent communication skills and active listening
  • A drive to succeed and a motivation to work towards KPIs and targets
  • Ability to follow company policies and processes
  
What’s in it for you?
  • Competitive salary + super + bonus
  • Reward and Recognition
  • Full time permanent position, starting January 17th  
  • Rotating Roster Monday to Friday 8am to 8.30pm – 38 hours per week
  • Discounts on your gas and electricity as well as other benefits with their affiliated partners, such as health insurance.
  • Job security working for an essential service
  • True career development opportunities
  • Flexible working arrangements – hybrid work from home and at their stunning brand new, state of the art offices located in Richmond, close to public transport!
  • Work for a reputable Australian company, who are customer centric and truly value their people.
  
Please note: All successful candidates will be subject to a police check.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job

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