Back to jobs

Client Service Specialist - Account Management

Job title: Client Service Specialist - Account Management
Location: Sydney
Industry: Customer Experience
Reference: 10921950
Contact name: Robyn
Contact email: robyn@tenacitycx.com.au

Job description

Customer Service Representatives - Account Management
  • Aviation Industry - work for an elite brand
  • Customer Service role - No sales!
  • Based in Mascot – hybrid role post training
  • 6-month contract - opportunities to progress
  • FT business hours, Monday to Friday – NO WEEKENDS
  • $35.80 per hour plus 11% superannuation
About the Project
 
The purpose of this project is to make outbound calls to existing business customers regarding the amazing benefits available when using their business rewards program to book flights.
 
You do not need to sell anything. The brand and benefits will speak for themselves.
 
Your role is purely to educate and reinforce the strength of the brand. Your performance will be measured on outbound call volume and Quality Assurance.
 
What’s in it for you?
  • The opportunity to proudly work for an Australian brand that enables peoples travel dreams come true
  • Opportunity to apply for internal roles as they arise
  • Join a small and genuinely cohesive team – incredible culture
  • Hybrid work environment after successful training, 3 days in the office and 2 days at home
  • Work-life balance – working business hours and no weekends
  • ZERO sales targets
  • Structured 2 weeks of training on product, systems and customer service 
Attributes to be successful in the role:
  • Previous outbound  & inbound calling is highly desired but not essential 
  • Experience with Salesforce and Excel is beneficial, or the ability to pick up new systems quickly and well
  • Impeccable verbal and written communication skills
  • A strong desire to pick up the phone – with confidence, and LOVE talking to people
  • Ability to pick up on buying signals and recommend elements of the product
  • A strong natural ability to have long and mutually beneficial conversations with clients
  • A great attitude alongside a sense of humour whilst working with a personable and professional approach
  • A team player who can collaborate with and join a fantastic, supportive team of consultants
We are interviewing immediately for this role. If you are excited to hear more, don’t delay, reach out today! (and if you know of a suitable customer service expert, refer them our way)
 
Please note: All successful candidates will be subject to an Aviation Check (Includes police and employment check) and eligible candidates must be able to work 6mths + under one employer Apply for this job

Share this job

Share this job