Job description
Tenacity CX specialise in Contact Centre Recruitment and Consulting; and as such have been engaged exclusively to source a highly skilled, energetic and motivated Client Experience Manager for an international Workplace Relations and WHS business.The role of The Client Experience Manager is to support and deliver the vision, strategy & plan for Client Experience functions. Further to contribute to the development and execution of overall business strategy and plan, contributing to the overall success of this global business.
Obsession for people and customer will be a critical skill for the successful candidate.
To be successful in this role you must have the following skills and experience:
- Define, design and build the contact centre sales strategy
- Demonstrated experience leading, engaging and developing a large workforce at all levels
- Previous experience in a sales environment is essential
- Successful delivery of sales initiatives that drive sales conversion metrics
- Experienced with the end-to-end sales process, lead generation, qualification, sales strategy, follow up and quality control
- Developing and engaging leaders and managers
- Strong stakeholder engagement and management skills
- Proven experience managing sales budgets and forecasts
Please send through your resume in word format. Only shortlisted candidates will be contacted.
Expired job
