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Agent Service Representative

Job title: Agent Service Representative
Location: Sydney
Industry: Contact Centre
Reference: 1147711
Contact email:

Job description

TenacityCX have partnered with a leading industrial gas and engineering company and we have recently had two MyAgent opportunities open up to join their thriving North Ryde team. 

The MyAgentCentre team and is responsible for providing service, operational and administrative support to the gas agent channel assisting agents with a range of operational processes, providing knowledge and guidance on both client account management and products. This role is pivotal in the streamlined success of operations. 
Key Responsibilities:
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Identifying issues unknown to gas agents during support calls and providing information to facilitate best resolution
  • Helping to advise gas agents of new promotional campaigns during interactions
  • Update and maintain records of customer interactions and transactions 
  • Assisting the team with administration activities
  • Liaise with agents & internal stakeholders to ensure the smooth delivery of customer requirements

Skills & attributes required:
  • Have a passion for customer service and demonstrated experience working with a solutions focused approach
  • Strong written & verbal communication skills
  • Excellent attention to detail, time management & problem solving skills
  • And most importantly "A can do attitude"
Whats in it for you:
  • Monday - Friday, no weekends, $32.73ph + super
  • Fantastic development and training opportunities
  • Opportunity to progress to permanency, with long term growth avenues within the organisation
  • Minutes walk from train station & on-site parking
  • Flexible WFH roster once training is completed
Please note: All successful candidates will be subject to a police check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately.
Expired job
Expired job

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