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Accounts - Customer Service Consultant

Job title: Accounts - Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 922411
Contact email: mardi@tenacitycx.com.au

Job description

Accounts - Customer Service Consultant
  • Based in North Ryde – free parking
  • Training starts Monday 4 July 2022
  • 6-month contract with potential to go perm!
  • 38 hours per week, Full-time hours
  • $29.59 per hour plus super, plus penalty rates
  • 3 weeks of structured training
  • Bright and vibrant office-based role
  • No Weekends - No KPI’s 
  • Office based role
  • Contact Centre hours 6am -7pm, Mon-Fri
“Deliver a seamless experience across all customer channels”   

About the role:
  • Answer queries around invoices
  • Update client records with address and name changes etc
  • Provide payment information
  • Confirm payment dates
 This is a great role for a candidate that can work:
  • Full-time hours in the office
  • Have solid customer service experience that would love to transition from retail to contact centre work.
  • First job seekers welcomed – we are looking for candidates with vibrant personalities with exceptional written and verbal communication skills. You bring that, we can teach the rest!
  • Key Responsibilities:
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Educate the customer on the digital / self-serve options available to them
  • Update and maintain records of customer interactions and transactions 
  • Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
Skills & attributes required:
  • Have a passion for Customer Service and finding the solution to a problem
  • Strong written & verbal communication skills
  • Excellent attention to detail, time management & problem-solving skills
  • "A can do attitude"
  • Ability to absorb, understand and convey technical information
   What’s in it for you:
  • NO sales targets or endless KPI’s – just focus on quality
  • Work times that suit your schedule between the hours of 6am – 7pm
  • State of the art Cloud based systems and a laptop
  • Fantastic development and training opportunities
  • Opportunity to progress to perm
  • Minute’s walk from train station & FREE on-site parking
  • A fabulous, inclusive culture and vibrant teams
  • A NEW recognition program rewarding customer excellence
  • A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria.
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