Job description
As the Workforce Planner you will be a forward thinker with a highly analytical mindset and drive to maximise the operational performance of the team. You will ensure that the contact centre forecast processes are managed in a systematic and co-ordinated manner using Best in Class methodology.To be successful in the role you will need the following skills & attributes:
- Proven experience as a Workforce Planner (within a customer centric environment)
- Experience working in an 800+ seat multichannel environment
- Advanced Microsoft Excel skills
- Excellent knowledge of Contact Centre Systems and Processes
- Create long term forecasts - to predict future contact volumes, average handling times, staffing requirements and service levels
- Produce forecasts with the highest level of accuracy and develop innovative resource management solutions
- Drive implementation of key initiatives through effective communication and influencing techniques with stakeholders
- Work for a leading global telco
- Work from home for the most part of your role
- Opportunities to progress your career - work as part of a WFP team
- Driven & supportive management team
Expired job
