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Technical Support Team Leader

Job title: Technical Support Team Leader
Location: Sydney
Industry: Contact Centre
Reference: 357643
Contact name: Mary Sparrow

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have a contract opportunity for an experienced Technical Support Team Leader to join a growing start-up based in North Sydney.

Reporting into the IT Manager, you will be responsible for leading and developing a team of 5 Tech Support Analysts who are managing level 1 and level 2 support enquires via phone and email.

To be successful in the role you will need the following skills and attributes:
  • 2 + years proven leadership experience within a technical support environment
  • 3+ years of level 2 technical support or similar technical experience
  • Degree qualified within a related field (i.e computer science)
  • Strong Technical understanding of Windows 10, iOS, Office 365
  • Take ownership of all escalations and resolution management
  • Stakeholder engagement across various internal key stakeholders
  • Monitor open requests, workflow, and productivity
  • Lead, mentor and develop a team to achieve service levels
  • High-level communication skills both written and verbal with strong attention to detail with
  • Work closely with the Manager across projects, strategies, and improvements
  • Exposure to project management methodologies – highly desirable!  
What's in it for you?
  • 3-6 month contract with the potential to go permanent
  • Start-up business exciting opportunity to really make an impact
  • Supportive, team focused and collaborative working culture
  • Monday to Friday working a rotating roster between 9am – 8pm

Please note: All successful candidates require full working rights

Do not miss this exciting opportunity – apply with your resume in Word format - we are interviewing immediately Apply for this job

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