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Technical Support Analyst - Level 2

Job title: Technical Support Analyst - Level 2
Location: Other Locations
Industry: Contact Centre
Reference: 98126
Contact name: Mary Sparrow

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have a contract opportunity for an experienced Level 2 Technical Support Analyst to join a growing start-up. Day to day you be responsible for providing level 2 support for incoming enquires via phone and email, as well as providing on-site support to metro areas when required. 

Role duties Include:
  • Manage incoming requests via phone and email from customers and external partners
  • Monitor open requests whilst providing feedback and updates within set guidelines
  • Problem solve and identify route cause analysis
  • Provide onsite training and support to customers in central metro areas when required
  • Provide remote support i.e installations, upgrades, connectivity issues.
  • Take ownership of resolution management including escalating to wider IT organisation
  • Full-time work from home position 
  
Skills & attributes required:
  • 2+ years of level 2 technical support or similar technical experience
  • Degree qualified within a related field (i.e computer science)
  • Technical understanding of Microsoft Windows 10 and iOS operating systems
  • Experience with supporting peripherals such as scanners, receipt and label printers.
  • Experience training customers on new platforms and applications 
  • Must have own vehicle for metropolitan travel
  • You are naturally curious with excellent problem-solving capabilities  
  • High-level communication skills both written and verbal with strong attention to detail with
  • An ability to liaise with stakeholders at a senior level
  
What's in it for you?
  • $70k package including super and leave entitlements
  • 3 month contract with the potential for extension 
  • Start-up business exciting opportunity to really make an impact
  • Supportive, team focused and collaborative working culture

Please note: All successful candidates require full working rights

Do not miss this exciting opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job

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