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Technical Support Analyst - Level 2

Job title: Technical Support Analyst - Level 2
Location: Sydney
Industry: Contact Centre
Reference: 351253
Contact name: Mary Sparrow

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have 3 contract opportunities for experienced Level 2 Technical Support Analysts to join a growing start-up based in North Sydney. Day to day you be responsible for providing level 1 & 2 support for incoming enquires via phone and email.

Role duties Include:
  • Manage incoming requests via phone and email from customers and external partners
  • Monitor open requests whilst providing feedback and updates within set guidelines
  • Provide training to customers and also offer remote support i.e installations, upgrades, connectivity issues.
  • Problem solve and identify route cause analysis
  • Take ownership of resolution management including escalating to wider IT organisation
Skills & attributes required:
  • 2+ years of level 2 technical support or similar technical experience
  • Degree qualified within a related field (i.e computer science)
  • Technical understanding of Microsoft Windows 10 and iOS operating systems
  • Experience with supporting peripherals such as scanners, receipt and label printers.
  • You are naturally curious with excellent problem-solving capabilities  
  • High-level communication skills both written and verbal with strong attention to detail with
What's in it for you?
  • $70k package including super and leave entitlements
  • 3-6 month contract with potential to go permanent based on success 
  • Start-up business exciting opportunity to really make an impact
  • Supportive, team focused and collaborative working culture
  • Monday to Friday working a rotating roster between 9am – 8pm

Please note: All successful candidates require full working rights

Do not miss this exciting opportunity – apply with your resume in Word format - we are interviewing immediately.
Expired job
Expired job

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