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Team Leader - Live Chat

Job title: Team Leader - Live Chat
Location: Sydney
Industry: Contact Centre
Reference: 364977
Contact name: Mary Sparrow

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of a digital start-up, who are about to launch a new product into the Australian Market. This business has big plans and strong values - Customer-centric, digitally daring and a huge passion for the environment!!!
  
We are looking for 2 motivated Team Leaders who are highly customer focused, with proven experience across Live Chat functions within a Contact Centre environment. You work closely with the senior management team and look after the day to day team operations from mentoring and development through to process management and reporting!   


To be successful in the role you will need the following skills & attributes:
  • Proven experience of leading teams (2+ years)
  • 2 years experience in Live chat – WhatsApp, Web chat, Social Media
  • Highly focused on providing exceptional customer experience through every interaction
  • Passionate about leading, mentoring and motivating a team
  • Experience in day to day team operations including processes and reporting
  • A real go getter who is constantly thinking outside the box
  • Flexibility to quickly adapt to change as the business evolves  
  • Ability to create a strong team culture and successful working environment

 What's in it for you?
  • $75k-$85k + Super + Annual Bonus
  • Huge opportunities to progress your career
  • Work alongside an inspiring management team!
  • Great location close to North Sydney Station
  • Fantastic training and ongoing development
  
This is a full time permanent position, working a rotating roster Monday – Sunday between 8am – 8pm - Rotating weekend shifts!
  
We are interviewing immediately – Do not miss this fantastic opportunity!! APPLY TODAY! Apply for this job

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