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Senior Service Team Leader

Job title: Senior Service Team Leader
Location: Sydney
Industry: Contact Centre
Reference: 399019
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

Tenacity CX specialises in Contact Centre, Customer Experience & Customer Transformation recruitment and consulting. As such, we are currently sourcing for a talented Senior Team Leader, to manage the day to day customer service team operations, from mentoring and development through to process improvement and reporting! 
  
This is a fantastic opportunity for a seasoned Senior Team Leader, who is highly customer-centric and a passionate people leader. Attitude, versatility and forward-thinking are the key to success in this dynamic and evolving environment!
  
To be successful in the role you will need the following skills and attributes:
  • At least 4 years experience in a contact centre leadership role
  • Contact centre operations, processes, reporting and performance management experience
  • Demonstrated experience of high standards of customer service and the associated metrics to achieve grade of service
  • Strong analytical and data analysis skills to deliver insights to continuously strive for improvements
  • Experience in managing multi-channel customer service teams - phone, email and chat platforms
  • Versatile management style to adapt to change and evolve within a start-up environment 
  • Proven experience creating a strong collaborative team culture and high performing working environment
  • Recruitment, on-boarding, coaching and development of new team members
  • Stakeholder engagement across various internal key stakeholders
What’s in it for you? 
  • Evolving business with ongoing development and progression opportunities!
  • Full-time Work from home role with only 1 day a month in the North Sydney Office
  • Be part of a leading national initiative to assist Australian businesses and consumers to be more sustainable
  • $90,000-$100,000 + Super 
  • Utilise your skills, experience and ideas to assist with the growth of the contact centre
  • Supportive and collaborative management team

Please note: Successful candidates require full working rights, plus will be subject to a full criminal history and bankruptcy check. 
 
Only shortlisted candidates will be contacted – Please see your resume in word format. APPLY TODAY! Apply for this job