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Senior Manager - Client Services

Job title: Senior Manager - Client Services
Location: Sydney
Industry: Customer Experience
Salary: Package
Reference: 232217
Contact name: Jimmy Awitan
Contact email: Jimmy@tenacitycx.com.au

Job description

Full Job Description 

We have an opportunity for a talented Senior Manager, to drive best practice customer experience, operational effectiveness and overall team engagement. As a newly created Role, you will be reporting to the Head of Client Services within this Superannuation and Financial planning organisation. 
 
Your Role and Responsibilities (but not limited to) are:  
  • Leading Leaders across numerous metro and regional locations  
  • Coaching, Mentoring and Engaging overall teams  
  • Driving Business process Improvements and Operational best practices  
  • Creating Performance Dashboards and Reporting  
  • Implementing Customer and Employee performance metrics 
 
To be successful in this role you will have the following experience: 
  • Experience in Financial Services, ideally Superannuation 
  • Proven expertise leading leaders in an operational environment 
  • Demonstrated experience with performance dashboards and reporting  
  • An absolute focus on Customer and Employee Experience  
  • Exposure to Financial Planning and/or Advice  
     
The successful candidate for this opportunity will be customer focused, passionate for coaching and developing leaders, love for process improvement and driving efficiencies. 
  
Tenacity CX is the leading provider of recruitment solutions to the customer experience and Contact Centre industry. 
  
Please send through your resume in word format or call or email me for a confidential discussion.  
 
Jimmy@tenacitycx.com.au
Expired job
Expired job

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