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Retention Consultant

Job title: Retention Consultant
Location: Sydney
Industry: Contact Centre
Reference: 1166449
Contact name: Robyn
Contact email:

Job description

Tenacity CX have partnered with a leading Health Insurance provider and have a limited number of full time opportunities to join their Customer Care & Retention team based in Parramatta.

Contribute to a team of high performing and collaborative customer service consultants servicing nationwide customers delivering exceptional service and support via inbound calls and live webchat enquiries. This is a great opportunity to kick start your career into the world of Insurance!  

The customer care team is responsible for promoting group products and delivering exceptional service and solutions to existing members to ensure  best outcomes are always being sought for each individual client.  
What's in it for you
  • $70,000 inclusive of superannuation + annual bonus & company benefits
  • A structured & immensely supportive training program working with industry specialists that is designed to set you up for success 
  • Attractive Hours: Monday - Friday, no weekends 
  • Work from home and office-based work opportunity, post 3mth training period there is the opportunity to work a hybrid roster 2days in office 3 days WFH 
  • Fun, collaborative and social work culture working with a leadership team who truly care and that truly promotes your growth and personal development
  • Brand NEW State of the art offices with state of the art facilities!!
The role
  • Manage inbound service calls relating to policy and product enquires
  • Identify customer needs through effective questioning and listening skills
  • Endeavour to resolve member issues in a timely and effective manner with the aim of retaining the customer through positive interactions
  • Customer experience and first call resolutions are key
  • Provide a personal and sincere customer service experience in every interaction 
  • Work towards set KPI's and targets
  • Managing and updating client records
 What we are looking for
  • Previous customer service experience is a must - Previous f2f customer service experience working towards KPI's (retail or hospitality experience is highly regarded) - kickstart your career to the next level
  • Excellent communication skills both verbal and written
  • Excellent time management skills and high attention to detail
  • Confident, friendly & outgoing personality
  • Consultative approach to customer service and the ability to communicate complex information.

Please note: This role requires FULL WORKING rightS(AU Citizens or PR) and all successful candidates will be subject to background and bankruptcy checks. 

Apply now, please click on the application button and attach your resume as a Word Document - We are interviewing immediately
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