Job description
Tenacity CX specialises in Contact Centre, Customer Experience & Customer Transformation recruitment and consulting. As such, we are currently sourcing for a talented Operations Manager, to join a fast-paced project within BIG4BANK.This is a fantastic opportunity for a seasoned Operations Manager, who loves leading people, coaching & mentoring, change management, stakeholder engagement and achieving a grade of service.
To be successful in the role you will need the following skills and attributes:
- At least 4 years in a contact centre leadership role
- Forecasting, scheduling, budgets, analytical and reporting capabilities
- Stakeholder engagement, across various internal key stakeholders and also external client management
- Provide end to end management and resolutions to project tasks
- Leading teams to achieve success in project outcomes through coaching, mentoring and engagement
- Demonstrated experience of high standards of customer service and the associated metrics to achieve grade of service
- Experience setting contact centre strategies
- Proven experience designing process improvements and having a continuous improvement mindset
- Ideally, expertise in CRM, Telephony and Contact Centre IT solutions
- Remediation project experince is highly desirable
What’s in it for you?
- $700 Per Day + Super
- 12 Month Contract starting April
- City location
- A huge project with BIG4BANK
- Newly Created role with a view to expand rapidly
Only shortlisted candidates will be contacted – Please see your resume in word format. APPLY TODAY!s
Expired job
