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Inbound Sales and Service Consultant

Job title: Inbound Sales and Service Consultant
Location: Sydney, New South Wales
Industry: Contact Centre
Reference: 1951567
Contact email:

Job description

Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and we are on the hunt for a Sales and Service Superstar!
Join a fun, social, Parramatta based team who are committed to investing in the health and happiness of both their members and their people.

Do you have previous sales and service contact centre experience? Are you seeking a new opportunity? We want to hear from you!!

Whats in it for you: 
  • Competitive salary + 18% shift loading + bonus + fantastic benefits
  • Modern office environment accompanied by a fun, thriving working culture
  • Join a team who are invested in your career - Full training & development opportunities 
  • Supportive leadership and study assistance provided
  • Discounts on health and other insurance products
  • Hybrid WFH flexibility 
Skills and attributes required:
  • Previous customer service and sales experience within a structured team environment (Phone-based, contact centre or customer facing positions)
  • Excellent written and verbal communication skills
  • Problem solving - Ability to make informed decisions whilst working under pressure
  • Highly analytical with excellent attention to detail
  • Ability to work well and collaborate with a team to achieve targets

  • Manage all customer enquiries via inbound telephone calls relating to health insurance products 
  • Handling all new member enquiries and membership applications
  • Provide a personal and informed customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • Communicating and answering enquiries in a clear non-technical manner 
This is a full-time fixed term permanent contract working on a set rotating roster Monday – Friday 8am - 8pm
Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job

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