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Inbound Customer Service - Health Insurance

Job title: Inbound Customer Service - Health Insurance
Location: Sydney
Industry: Contact Centre
Reference: 837219

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers. We have multiple permanent positions available with the option of Full Time OR Part Time opportunities for Customer Service superstars to join this fun, social team who are committed to investing in the health and happiness of both their members and their people.

The role:
  
  • Handling inbound calls regarding customer enquiries
  • Provide a personal and sincere customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • Work towards set KPI's and targets
  • Managing and updating client records
  
What are we looking for?
  
  • Demonstrated outstanding customer service experience, within a contact centre environment
  • Experience working within the insurance industry, highly desirable
  • Excellent written and verbal communication skills
  • Analytical and problem-solving skills whilst working under pressure
  • Ability to work well and collaborate with a team
  
What's in it for you?

  • $55,630 + Super + 18% shift loading (minimum $67k package)
  • Offices based in Parramatta – flexible hybrid working arrangements
  • Multiple Full Time, permanent positions available – Monday to Friday 8am to 8pm rotating roster – total 38 hours per week
  • Multiple Part Time, permanent positions available – Set shifts of Monday and Tuesday (9.30am to 4pm) and Saturday (9am to 5pm)
  • Start date – January 24th 2022
  • Full training & development opportunities to progress your career 
  • Supportive leadership and study assistance provided
  • Discounts on health cover, pet and travel insurances
  • Health and Wellbeing initiatives, plus Generous Reward & Recognition program
  • Generous Parental Leave Scheme
  
Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered.

Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!! Apply for this job

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