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Inbound Customer Service - Health Insurance

Job title: Inbound Customer Service - Health Insurance
Location: Sydney
Industry: Contact Centre
Reference: 837219
Contact name: Robyn Kiely
Contact email:

Job description

Our client is a leading Australian not-for-profit health insurer with a 'members-first' approach. If you're looking to kickstart your career in the insurance industry, this customer care opportunity is for you!

Starting immediately Monday the 8th of August   

Key Responsibilities
  • Provide a personal and sincere customer service experience in every interaction with members
  • Identifying customer needs through effective questioning & active listening skills
  • Provide a quick, accurate and personalised customer experience on every interaction (phone, email, chat) always striving for first contact resolution
  • Maximising inbound call opportunities to promote products and services   
What You Will Bring to the Role
  • Demonstrated customer service experience
  • A can-do attitude & a passion for delivering best outcomes
  • Excellent written and verbal communication skills
  • Ability to work well individually and collaborate with a team
  • Strong problem-solving skills whilst working in a fast paced environment
  • Contact centre and insurance experience is highly desirable but not essential
  • Retail and hospitality service experience is also highly regarded
What's In It For You
  • Office based in Parramatta + flexible hybrid working arrangements
  • Full time, permanent opportunity available - starting August 8th 
  • Monday to Friday 8am to 8pm rotating roster – total 38 hours per week
  • Full training & development opportunities to progress your career 
  • Supportive leadership and study assistance provided
  • Discounts on health cover, pet and travel insurances
  • Health and Wellbeing initiatives, plus Generous Reward & Recognition program
  • Generous Parental Leave Scheme
Please note, you must be an Australian Citizen or Permanent Resident & fully vaccinated to be eligible to be considered.
Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!!
Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people. 
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