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Inbound Customer Service Contract

Job title: Inbound Customer Service Contract
Location: Sydney
Industry: Contact Centre
Reference: 2330678
Contact name: Robyn Kiely
Contact email:

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have partnered with a global Insurance company and have multiple contract opportunities to join a high performing Customer Care team based in North Sydney.

We are looking customer-centric superstars who are passionate about providing the highest level of service and finding the right resolution for each and every customer! This is a great opportunity to kick start your career into the world of Insurance!  

What's in it for you:
  • A structured training program with industry specialists
  • Work from home and office-based work opportunity
  • Fun, collaborative and social work culture!
  • $270 inclusive of superannuation per day - starting immediately 
  • 7mth contract with opportunity to progress to permanent
  • Full time hours guaranteed
  • A supportive leadership team that promotes growth and progression 
  • State of the art offices with excellent facilities!!
The role:
  • Manage inbound service calls relating to policy and product enquires
  • Identify customer needs through effective questioning and listening skills
  • Provide a personal and sincere customer service experience in every interaction 
  • Customer experience and first call resolutions are key
  • Work towards set KPI's and targets
  • Managing and updating client records
  • Full time hours working a rotating roster between 8am – 7pm
 What we are looking for:
  • Previous customer service experience is a must - Banking / Insurance/ Contact Centre / Retail / Hospitality
  • Excellent communication skills both verbal and written
  • Excellent time management skills and high attention to detail
  • Confident, friendly & outgoing personality
  • Consultative approach to customer service and the ability to communicate complex information.

Please note: This role requires FULL WORKING rights and all successful candidates will be subject to background and bankruptcy checks. 

This is a full-time position to apply now, please click on the application button and attach your resume as a Word Document - We are interviewing immediately!!! Apply for this job