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Inbound Customer Service Consultant - Insurance

Job title: Inbound Customer Service Consultant - Insurance
Location: Melbourne, Melbourne, Victoria
Industry: Contact Centre
Reference: 753983

Job description

Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are currently looking for a Customer Service Superstar to work in a full time permanent capacity for a leading Australian Insurance brand, based in Melbourne CBD.
  
You will be working as part of the Member Services department, where you will be providing high-level customer service to existing members regarding insurance enquiries via phone and email.

What's in it for you:
  • Work for a Premium Brand that truly values their people!!
  • Join a fun, inclusive and social work culture!!
  • $65,000 salary package
  • Work with a supportive and engaging leadership team
  • Hybrid role - Work from home and office which is located in Melbourne CBD
  • A large organisation offering exciting career pathways!
  • Hours are Monday - Friday on a rotating roster between 8am - 8pm

Duties Include:
  • Manage inbound calls and emails from existing members
  • Handle general enquires including policy details and amendments
  • Have consultative conversations and provide first call resolutions
  • Provide an exceptional service experience in each and every call
  • Work towards weekly KPI’s and maintain an updated database
   
Skills & attributes required:
  • Previous experience in Insurance/ Banking/ Finance is a highly desirable
  • Demonstrated inbound customer service experience
  • Ability to have consultative conversations and build strong relationships
  • Excellent communication skills both written and verbal
  • Ability to understand complex policies and navigate multiple systems at once
  • Effective questioning & active listening skills are essential
  • A can-do positive attitude and a strong customer focus is key!  

Please note,
you must be an Australian Citizen or Permanent Resident to be eligible to be considered for this role. All successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume in Word Format - We are interviewing immediately!!! Apply for this job

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