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Inbound Customer Service and Retention - Parramatta

Job title: Inbound Customer Service and Retention - Parramatta
Location: Sydney
Industry: Contact Centre
Reference: 2277642
Contact name: Mary Sparrow
Contact email:

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers. We have multiple opportunities for Customer Service superstars to join this fun, social team who are committed to investing in the health and happiness of both their members and their people.

Duties Include:
  • Managing customer enquiries via inbound telephone 
  • Provide a personal and sincere customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • Work towards set KPI's and targets
  • Managing and updating client records
  • Promote products and services
Skills & attributes required:
  • Demonstrated outstanding customer service experience
  • To meet and exceed each clients expectations; serving them through inbound phone calls
  • Excellent written and verbal communication skills
  • Analytical and problem-solving skills whilst working under pressure
  • Ability to work well and collaborate with a team to achieve targets
What's in it for you?
  • $54k + Super + Shift loading + Amazing benefits
  • Offices based in Parramatta, St Leonards and Sydney CBD
  • Full training & development opportunities to progress your career 
  • Supportive leadership and study assistance provided
  • Discounts on health and other insurances
  • Paid parental leave
This is a full-time permanent role working on a rotating roster Monday – Friday 8am - 8pm!!!

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!!
Expired job