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IDR Claims Case Manager

Job title: IDR Claims Case Manager
Location: Sydney
Industry: Customer Experience
Reference: 774753
Contact name: Robbie Smith

Job description

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. As a partner with a Global Insurance Brand, we have an opening for an Internal Disputes Claims Case Manager to join the Disputes Resolutions Team.

You will be responsible for managing internal disputes through claims case investigation, and the ideal candidate will have a strong understanding of the Insurance industry and a genuine care for 'doing the right thing' by the customer.

To be successful in this role you will need to demonstrate the following skills and attributes:
  
  • 1-2 years’ experience in insurance claims dispute resolution
  • Experience in resolving insurance complaints
  • Strong resolution skills to resolve the complaint, repair damaged customer relationships and retain customers
  • Proven success in handling claims complaints end-to-end
  • A high level of negotiation and investigation skills
  • Strong focus on customer service and have a customer-centric mindset
  • Understand areas of the Insurance Contracts Act (ICA), regulations and legislation
  • Ability to manage a busy workload and be highly organised
  • Experience in conciliation and/or mediation and preparing written
    submission documentation
  
Responsibilities Include:
  
  • Reduce complaints and manage losses to appropriate levels
  • End-to-end case investigation
  • Investigate and resolve disputes, some of which being complex cases
  • Recognise trends and highlight to process improvement or complaint
    reduction programs
  • Resolve issues or escalate them as required
  
What's in for you?
  
  • Join a highly successful global organisation
  • Work in a culture of customer and employee excellence 
  • Attractive salary package
  • Lots of career opportunity
  
We look forward to hearing from you!

Apply today, please click on the link below and attach your resume as a word document.
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Expired job

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