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Disputes Resolution Specialist

Job title: Disputes Resolution Specialist
Location: Sydney
Industry: Contact Centre
Reference: 698934
Contact email:

Job description

Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s newest start-up Smart Banks. Due to continued growth, this Aussie start-up is looking for an experienced Disputes Resolution Specialist to join their expanding lending operations team based in Sydney CBD. 

What’s in it for you:   
  • Stunning offices in Sydney CBD with harbour bridge views!
  • Technology and data-driven business
  • Dynamic, Collaborative and Inclusive company culture
  • Work from home flexibility – Hybrid role!
  • Start-up business that is continuously evolving and rapidly expanding!!
  • Lucrative salary package + benefits + genuine career prospects!
Role Responsibilities:   
  • Manage the end to end assessment of IDR and EDR
  • Review, access and investigate complaints following regulation guidelines
  • Adherence to compliance regulations and manage any potential risks
  • Reporting complaint status, outcomes and potential trends
  • Liaise with internal stakeholders and external bodies including AFCA
What we look for:
  • 3 years of experience managing both IDR and EDR within financial services/ retail banking
  • A strong understanding of the regulatory framework for financial services with a solid knowledge of RG165 and RG271
  • Highly organised with strong case management and multi-tasking skills 
  • Analytical thinker with the ability to learn quickly and adapt to change
  • A true team player who can work well as part of a wider team!
  • Excellent written and verbal communication skills 
Please note: This is a full-time permanent contract, full working rights are required. The successful applicant will be subject to a full criminal history and bankruptcy check. 

To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!! Apply for this job

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