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Customer Success Manager - Contact Centre, CX Technology

Job title: Customer Success Manager - Contact Centre, CX Technology
Location: Melbourne
Industry: Contact Centre Customer Transformation Customer Experience
Salary: $150k-$170k+super+bonus
Reference: 877751

Job description

Customer Success Manager – CX Technology Co in the Contact Centre space

Join an organisation that is Global, Successful and Experienced in their field!

Tenacity CX are leaders in Contact Centre and Customer Experience Recruitment and Consulting. As such, we are partnering with a Global Organisation, who require a Customer Success Manager to work within this newly created team.

As the Customer Success Manager, you will manage a portfolio of existing clients (well branded contact centres located around Australia), building strong relationships @ an executive level, gaining insight into their business & operations and acting as an advisor on their technology & market trends.

The Job:
  • Account manage existing customers, drive sales, renewals and managed services, as well as being a point of escalation for support issues
  • Provide contact centre and CX consultancy
  • Provide presales support such as product demonstrations and responding to RFIs, RFPs
  • Relationship management with strategic vendors/partners – multiple contact  
The Ideal Candidate:
  • Deep knowledge of Contact Centre Operations, CX Technology & Tech Implementations
  • Demonstrated ability to build, maintain and strengthen mutually beneficial business relationships
  • Effective at establishing broad, deep client relationships, including executive-level/C-level relationships
  • Demonstrated leadership
  • Excellent strategic account management skills
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CRM tools
This is a great role working as part of a global business, but still with the feel of a creative entrepreneurial team.
If interested, apply with a copy of your resume and a cover letter in word format.
Expired job
Expired job

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