Job description
Customer Success Manager – CX Technology Co in the Contact Centre spaceJoin an organisation that is Global, Successful and Experienced in their field!
Tenacity CX are leaders in Contact Centre and Customer Experience Recruitment and Consulting. As such, we are partnering with a Global Organisation, who require a Customer Success Manager to work within this newly created team.
As the Customer Success Manager, you will manage a portfolio of existing clients (well branded contact centres located around Australia), building strong relationships @ an executive level, gaining insight into their business & operations and acting as an advisor on their technology & market trends.
The Job:
- Account manage existing customers, drive sales, renewals and managed services, as well as being a point of escalation for support issues
- Provide contact centre and CX consultancy
- Provide presales support such as product demonstrations and responding to RFIs, RFPs
- Relationship management with strategic vendors/partners – multiple contact
- Deep knowledge of Contact Centre Operations, CX Technology & Tech Implementations
- Demonstrated ability to build, maintain and strengthen mutually beneficial business relationships
- Effective at establishing broad, deep client relationships, including executive-level/C-level relationships
- Demonstrated leadership
- Excellent strategic account management skills
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CRM tools
If interested, apply with a copy of your resume and a cover letter in word format.
Expired job