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Inbound Customer Service Consultant - Insurance

Job title: Inbound Customer Service Consultant - Insurance
Location: Sydney
Industry: Contact Centre
Reference: 240341
Contact email: robyn@tenacitycx.com.au

Job description

We are seeking experienced Customer Service Specialists who are eager to develop their career joining a high performing Service & Retention team located in North Sydney. 
Hybrid work from home flexibility.

This is is the ultimate opportunity for driven individuals, who are eager to progress their customer service skills to the next level - Work with an industry leading insurance provider where you will be provided with the coaching and support required to develop your career and skills within the industry.

 What's in it for you:
  • $65k + Super + incentives + career progression 
  • Join a high performing & dynamic team with a fantastic work culture who make a difference in what they do 
  • An immensely supportive management and leadership team who provide the ongoing guidance and training to progress your career to the next level
  • Hybrid WFH arrangement 
  • State of the art offices located minutes away from North Sydney station
  • Work for a global business with a fantastic reputation - valuing their clients and their people
Your role:
  • Handle all inbound enquiries regarding life insurance policies 
  • Speak to existing customers regarding amendments and quotes
  • Have consultative conversations with clients regarding all their Insurance needs, ensuring the best solution has been sought to meet there needs
  • Contribute and add value to the customer experience - providing exceptional service with every customer interaction
What we are looking for:
  • Previous Contact Centre or Customer experience is highly regarded but not essential, retail and hospitality is highly recommended to apply
  • A confident, friendly & outgoing personality is a must!
  • Strong communication skills both verbal and written
  • Self-motivated with a positive can-do attitude 
Please note: This role requires full working rights and all successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume in Word format 
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