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Inbound Customer Service and Retention Consultant

Job title: Inbound Customer Service and Retention Consultant
Location: Sydney
Industry: Contact Centre
Reference: 240341
Contact email: robyn@tenacitycx.com.au

Job description

We are seeking an experienced Customer Service Consultant to join a high performing, social & supportive team located in North Sydney.
This is a fantastic opportunity for driven individuals, who are eager to progress their customer service skills to the next level - Developing a career within a professional yet Fun environment!

 What's in it for you:
  • $73k inclusive of Super + incentives + career progression!
  • Join a high performing, professional & dynamic team with a fantastic work culture who make a difference in what they do 
  • An immensely supportive management and leadership team who provide the ongoing guidance and training to progress your career to the next level
  • Hybrid WFH arrangement - Currently full time WFH due to lockdown
  • Beautiful state of the art offices located minutes away from North Sydney station
  • Work for a global business with a fantastic reputation and fantastic career prospectives
  • Starting as soon as possible
Duties include:
  • Handle all inbound member enquiries regarding their life insurance policies, speaking to existing customers regarding amendments and policy quotes
  • Actively question and listen to client needs
  • Contribute and add value to the customer experience - providing exceptional service with every customer interaction
  • Have consultative conversations with clients regarding all their Insurance needs, ensuring the best solution has been sought
What we are looking for:
  • Previous contact centre or customer service experience 
  • A professional, friendly & outgoing personality is a must
  • Strong communication skills both verbally and written
  • Self-motivated with a positive can-do attitude 
  • A consultative approach to customer service
Please note: This role requires full working rights and successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume in Word format 
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