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Customer Retention Specialist - North Sydney

Job title: Customer Retention Specialist - North Sydney
Location: Sydney
Industry: Contact Centre
Reference: 240340
Contact email:

Job description

We are looking for highly motivated Customer Service Consultants to join a highly performing retention team in their North Sydney office. This is a great opportunity for driven individuals, who want to grow their career in the Life Insurance Industry. 

Duties include:
  • Taking inbound calls regarding Customers policy enquiries.
  • Contacting existing Customers regarding policy amendments and quotes.
  • Having consultative conversations with clients regarding all their Life Insurance needs.
  • Managing client records / Composing policy statements.
  • Contribute and add value to the customer experience - providing exceptional service in each call
What we are looking for:
  • Previous Contact Centre experience within Insurance or Banking is required.
  • Analytical and problem-solving skills. 
  • Strong communication skills both verbally and written.
  • Excellent time management and a high attention to detail.
  • A confident, friendly & outgoing personality
  • A consultative approach to customer service and have the ability to communicate complex information.
 What's in it for you:
  • Full training given to ensure you are provided with the most accurate product knowledge needed to succeed in this role.
  • Highly supportive management and leadership team who provide feedback and advice on the progression with your career.
  • Be part of a high performing & dynamic team with a fantastic working culture
  • A modern vibrant open plan office minutes from North Sydney Station.
Please note: This role requires full working rights and all successful candidates will be subject to background and bankruptcy checks. 

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry - so do not miss this opportunity we are interviewing immediately. To apply, please click on the application button and attach your resume as a word document. Apply for this job

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