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Customer Service Specialist

Job title: Customer Service Specialist
Location: Sydney
Industry: Contact Centre
Salary: 72,000 inclusive of superannuation
Reference: 1224271
Contact name: Robyn
Contact email: robyn@tenacitycx.com.au

Job description

Tenacity CX have partnered with a leading Australian Health Insurance provider located in Sydney CBD & are seeking solution focused, customer centric individuals do join their Member Services team.

What they have to offer
  • Work for a Premium Brand that truly value both their people and customers
  • Supportive and structured training that will ensure you get that step ahead in your career 
  • Genuine, demonstrated career progression prospects within their ever growing business 
  • A full time permanent opportunity offering 72,000 inclusive of super + annual bonus & development reviews
  • State of the art offices based in Sydney CBD, minutes walk from public transport
  • Hybrid WFH flexibility 2-3 days a week in the office working with a leadership team that works with you 
  • Discounts on health insurance products, regular team events and more
The Role:
  • Managing up to 30 - 40 inbound calls per day and emails from existing members
  • The consistent delivery of superior service to members ensuring expectations are met in a fast-paced manner 
  • Adhering to complex compliance and legislative requirements
  • Work towards weekly KPI’s and maintain an updated database
  • Working with a collaborative and solutions focused approach   
Skills & attributes required:
  • Previous experience in Insurance/ Banking/ Finance is  desirable but not essential
  • Demonstrated customer service experience 
  • Excellent communication skills (verbal & written)
  • Ability to understand complex policies and navigate multiple systems at once
  • A "can-do" attitude and a strong customer focus is key along with an eagerness to grow and develop
  
This is a full-time Monday - Friday role working from 8:30am - 5pm or 9am - 6pm roster shifts
Full working rights required with no Visa restrictions

We are interviewing immediately - to apply please submit your resume in Word format outlining your relevant experience - this is not an opportunity to be missed!! Apply for this job

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