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Customer Service Representative LUX Brand - English, Korean or Mandarin speakers

Job title: Customer Service Representative LUX Brand - English, Korean or Mandarin speakers
Location: Sydney
Industry: Contact Centre
Reference: 803596B
Contact email: susan@tenacitycx.com.au

Job description

Tenacity CX have partnered with a Global Company who are seeking Multiple Customer Service Brand Ambassadors to work within a newly created e-commerce team in their call centre based in Darling Harbour.
  
You will work within a team dedicated to the customers of one of the world’s leading luxury brands, providing excellent customer service via phone, email, mail, chat and social networks.
  
An incredible opportunity to kickstart your customer service career with this stable company – note over 100 people in the business!!
  
Responsibilities:  
  • Provide information & advice on the collections and services of the brand
  • Take enquiries via phone/email, web chat and social media 
  • After-sales support and maintenance advice
  • Complaint handling
  
About you
  • You MUST confidently read, speak and write fluent English, Korean OR Mandarin
  • You MUST have strong customer service experience 
  • Experience in a contact centre/e-commerce style business ideal but not mandatory
  • A desire to deliver the best customer service experience
  • Service & sales oriented - flexible & a team player 
  • Competent with technology and with a demonstrated ability to learn new things
  
Hours of operation:
English/Mandarin team is Mon-Fri 9am-6pm & Sat 10am-4pm
Korean team is Mon-Fri 12pm-9pm
Good penalties apply!


Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job

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