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Customer Service Officer

Job title: Customer Service Officer
Location: Sydney
Industry: Customer Experience
Reference: 991269114
Contact name: Robyn
Contact email:

Job description

Tenacity CX are a partner of a leading Australian-based non-bank lender specialising in commercial finance with an exclusive and very rare opportunity to join their collaborative, supportive & high performing CS team.

The Customer Service team provides after sales service for customers; the team objective is to provide exceptional service in all customer interactions. If you have a relentless passion for building relationships, providing outstanding support to customers and thrive in a culture of empowerment, this is the opportunity for you

The role

  • Providing exceptional, elevated after-sales service to customers and introducers
  • Identify customer needs in relation to requests for payout quotes, statements, updated contact or payment details and general loan information, clarify information and provide accurate responses or solutions
  • Update all aspects of customer contact within the loan and customer account management systems, maintaining accurate & detailed records
  • Work with risk management to identify current and potential operational risks and develop suitable mitigation/prevention strategies in conjunction with peers  
What we're looking for
  • 2+ years experience in Customer Service - take your current retail or contact centre experience to that next level working in an office based setting
  • Strong written and verbal communication, as well as demonstrated ability to identify issues, develop solutions and monitor outcomes
  • A high level of motivation and passion to deliver exceptional, seamless customer experiences
  • A desire & motivation to build a long term career
  • Exceptional negotiation and stakeholder management (internal and external)
  • The ability to take initiative and look for best ways to consistently improve business results & processes with your efforts promoted and supported
  • Sound computer proficiency including experience with Microsoft suites
What's in it for you
  • Not your regular contact centre: this is a culture of empowerment with in-depth and supportive training structure designed to set you up for optimal success
  • Hybrid work arrangement - working 2 days in office and 3 days from home
  • Competitive Salary: $70,000 + superannuation
  • Demonstrated ongoing professional development & internal advancement opportunities 
  • Collaborating with like-minded and passionate people in an environment that will support + promote your success 
  • Regular team-building activities, including coaching, events and guest speakers
  • Modern state-of-the art office located in heart of the CBD

Please note: This role requires FULL WORKING rightS(AU Citizens or PR) and all successful candidates will be subject to background and bankruptcy checks. 

Apply now, please click on the application button and attach your resume as a Word Document - We are interviewing immediately Apply for this job

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