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Customer Service Consultant - Permenant Full Time

Job title: Customer Service Consultant - Permenant Full Time
Location: Melbourne
Industry: Contact Centre
Reference: 12230888

Job description

  • Are you looking to get out of Retail and Hospitality?
  • Do you want a rewarding role where you can truly make a difference?
  • Do you have a passion for customer service?
  • Do you want long term career development opportunities?
  • Are you looking to kick start your career in an office environment?
  
Is the above ticking your boxes? Well, if you answered yes… you’ll love this opportunity!  

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. Our client is a global customer centric company who specialises in support services for thousands of Australians across aged care and disability services, job seeker, and workplace health services. We are looking for multiple compassionate and empathetic individuals to join this team working on an Australian Government-Funded service as a Customer Service Consultant.

In this role, you will be:
  • Working in a contact centre office environment handling inbound calls from elderly customers to assist with general enquiries.
  • Scheduling home assessor appointments with elderly customers.
  • Provide superior customer service by actively listening, providing updates, solutions and guidance.
  • Consistently maintain a high level of communication and empathy through every interaction.
  • Work as part of a team and provide a high level and informative customer service on a first call resolution basis.
  
Skills & attributes required:
  • Experience working in a customer service environment, such as Retail, Hospitality, Support Work, Community based roles.
  • Compassion and empathy are key – we are looking for down to earth, patient and caring individuals!
  • Excellent communication skills
  • Quick learner with the ability to navigate through multiple systems
  • Adaptability and resilience
  
What's in it for you?
  • Multiple Permanent positions available, full time hours on a rotating roster Monday to Friday between 8am and 6pm – Total 38 hrs per week
  • Located in the heart of Melbourne’s CBD - Start ASAP!
  • A rewarding industry with a wonderful, supportive, friendly and down to earth team!
  • $60k plus superannuation
  • Global, reputable company with true career development opportunities
  • Supportive team culture and ongoing training to set you up for success!
  • Opportunity to kick start your career working on an Australian Government-funded service.
  
Please note - all successful applicants will be subject to a Police check.
  
To be eligible to be considered for these roles, you must be an Australian Citizen or Permanent Resident.
 
 
If this is ticking your boxes, don’t delay, as you don’t want to miss this opportunity – apply now with your resume in Word format - we are interviewing immediately! Apply for this job

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