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Customer Service Consultant - Banking

Job title: Customer Service Consultant - Banking
Location: Melbourne
Industry: Contact Centre
Reference: 3357951

Job description

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a highly reputable Bank, who are looking for experienced Customer Service Professionals to join their growing organisation on a permanent basis.
We are seeking highly motivated customer focused individuals, who are keen to learn and develop their career in Banking - Hybrid work from home/office flexibility.

Your working day
  • Working as part of the Customer Service Personal Banking team, you will manage incoming phone and email enquiries regarding everyday banking needs
  • You will provide outstanding service and support regarding personal banking products 
  • You will use your first-class customer service skills and excellent problem-solving capabilities to offer a first call resolution
What we are looking for:
  • Previous customer service experience within the Banking, Financial Services or highly regulated industry - Contact centre or Branch
  • Previous experience in a contact centre environment
  • Experts in providing first class service, going above and beyond for your every customer
  • Confident individuals who can have consultative conversations and understand banking products
  • Excellent phone-based communication skills and strong problem-solving ability is a must!
  • High attention to detail, customer service focus, willingness to learn and ability to work with policies and processes
What’s in it for you?
  • Highly reputable Bank who values their employees and customers
  • True career progression – our client believes in giving every staff member the opportunity for career growth and development
  • Permanent positions available – Hybrid work from home/office flexibility
  • Full Time hours – rotating roster Monday to Friday 
  • Excellent Salary Package - Highly reputable brand!!!
  • Work alongside a supportive, collaborative team with a high performing culture
  • Full training provided with ongoing support and development
To be eligible to be considered for these positions, you must be an Australian Citizen or Permanent Resident.

If this sounds like your ideal role, then don’t delay and apply today!  Apply with your resume in Word format. Apply for this job

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