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Customer Service Consultant

Job title: Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Salary: Permanent Position + Super + Benefits
Reference: 3198253
Contact name: Mary Sparrow
Contact email:

Job description

Customer Service Agent | Banking | Sydney
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s leading Banks. Due to continued growth, we are looking for multiple experienced Customer Service Specialists to join their growing team based in Sydney CBD. 

What’s in it for you: 
  • Stunning offices in the heart of the CBD
  • Growing business with genuine career prospects!
  • Customer-centric and supportive team-based environment
  • Permanent position + Super + Benefits
Role Responsibilities: 
  • Inbound customer service calls regarding products and services
  • Manage incoming emails and web chat platforms
  • Use active listening skills to efficiently problem solve and find solutions
  • Provide a personal and informed customer service experience on every call
What we look for:
  • 2 years inbound customer service contact centre experience 
  • Previous retail or phone-based banking experience is highly desirable 
  • Highly organised with strong administration and multi-tasking skills 
  • Ability to learn quickly and adapt to change
  • A strong work ethic, reliability, and a can-do attitude!
Please note: This is a full-time permanent position, full working rights are required. The successful applicant will be subject to a full criminal history and bankruptcy check. 

To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!! Apply for this job

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