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Customer Service Consultant

Job title: Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 2872646
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have partnered with a global Insurance company and have multiple opportunities to join a high performing Customer Care team based in North Sydney.

We are looking customer-centric superstars who are passionate about providing the highest level of service and finding the right resolution for each and every customer! This is a great opportunity to kick start your career into the world of Insurance!  

What's in it for you:
  • A structured training program with Industry specialists
  • Work from home and office-based work options
  • Fun, collaborative and social work culture!
  • Permanent Contract + Super + Benefits!!
  • A supportive leadership team who promote growth and progression 
  • State of the art offices with excellent facilities!!
The role:
  • Manage inbound service calls relating to policy and product enquires
  • Identify customer needs through effective questioning and listening skills
  • Provide a personal and sincere customer service experience in every interaction 
  • Customer experience and first call resolutions are key
  • Work towards set KPI's and targets
  • Managing and updating client records
  • Permanent position working a rotating roster between 8am – 8pm
 What we are looking for:
  • Previous customer service experience is a must - Banking / Insurance/ Contact Centre
  • Excellent communication skills both verbal and written
  • Excellent time management skills and high attention to detail
  • Confident, friendly & outgoing personality
  • Consultative approach to customer service and the ability to communicate complex information.
This is a full-time position starting in January 2021, all interviews are taking place next week - Apply below to secure a new career!!!

 Please note: This role requires FULL WORKING rights and all successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume as a Word Document - We are interviewing immediately!!! Apply for this job